How can we help you?
Answers to the questions we get most often about orders, shipping, and returns.
Orders
Do you sell seeds?
No, we do not sell seeds for our plants or for alternative lawns, as we do not produce our own plants for seed.
Do you have any turf rolls?
No, our alternative lawns are available as ready-to-plant seedling trays.
I would like to order an alternative lawn, how can I do it?
After choosing the variety (or varieties) you want, all you have to do is determine the area you need by adding the full or half trays to your cart. If you don't know how many you need, read how to calculate the square meters.
For areas over 100 m², we provide personalized quotes to meet the needs of those looking to cover large spaces. Write to us at info@botanicaldrygarden.com to request your quote.
How can I pay for my plants?
You can pay by credit card, PayPal, advance bank transfer, or in installments with Klarna.
Will I receive an invoice for my purchase?
Yes, if you request it when placing your order: in the cart, select Request an invoice and enter your details (tax code or VAT number). You will receive a paper copy of the invoice in the package along with the plants.
Shipping
What are the shipping costs?
Shipping costs amount to €9.50 and are calculated automatically at checkout. For orders over €70.00, shipping is free!
When do you ship the plants?
We ship from Monday to Wednesday via express courier, so the plants only travel on weekdays and do not sit in the courier's warehouses over the weekend. Orders placed from Thursday to Sunday ship the following Monday.
How long does it take for the plants to arrive?
In Italy, plants are delivered within 48–72 hours of dispatch (please allow an extra day for Calabria and the islands). Internationally, delivery takes no more than 5 days.
Can I place an order from abroad?
Yes, we also ship internationally: shipping costs are calculated at checkout based on the country. If your country is not listed among the available options, write to us at info@botanicaldrygarden.com for a custom quote.
The package is being held: what should I do?
When you receive the delivery or pickup notice, collect the package as soon as possible: the plants will suffer if they remain closed in the box for too long.
Returns and damaged plants
Can I return a product?
Yes, you have 14 days from receipt to exercise your right of withdrawal, as provided for by the Consumer Code. The product must be returned intact and in its original packaging; return shipping costs are borne by the customer. You can use the withdrawal form.
One plant arrived damaged. What should I do?
Please let us know within 7 days of receipt, with a few photos of the plant and the packaging: we will assess a replacement or refund together. All the details are in the Terms of sale.
Design
Do you also design and create gardens?
Yes, we design and create low-water-use gardens and vegetable patches. You can find everything on the Garden and vegetable patch design page, where you can also request a quote.
Nessuna domanda trovata. Prova con un'altra parola o scrivici.
Didn't find the answer?
Write to us: we’ll get back to you from the nursery.