Privacy policy

Privacy Policy (last updated 31.10.2024) pursuant to the GDPR (acronym for “General Data Protection Regulation”, the European Regulation on the protection of personal data, no. 2016/679)

Your privacy is important to us

We greatly appreciate the trust you place in us by using the services of Mates Piante Società Agricola S. S. (hereinafter Mates Piante). We will therefore strive to protect and safeguard any personal data you provide to us. We act in the interest of our customers and process their personal data transparently.

This document describes how we use and manage your personal data. We try to do so in a clear and understandable way. We will also give you the contact details you need to reach us should you have any questions about your personal data. We will always be available to answer you. We also invite you to read the Cookie Policy, which explains how Mates Piante uses cookies and similar technologies.

This privacy notice applies to any type of information we collect through our website botanicaldrygarden.com or through other means connected to those platforms (for example, e-mails sent through our contact form). We hope you will not find reading it all too tedious.

We may occasionally need to amend this Privacy Notice. If you want to stay up to date, visit this page from time to time and you will always know about the latest changes. If the changes we make to the Privacy Notice affect you (for example, if we intend to process your personal data for purposes other than those previously communicated in this Privacy Notice), you will be informed of such changes before the new activities begin.

A necessary note: if you do not agree with this Privacy Notice, you should stop using our services. If, on the other hand, you agree, you can continue to browse our website, make purchases and stay in touch with us!

What kind of personal data does Mates Piante collect?

We cannot help you make purchases unless you provide us with information. For this reason, when you use our services, there is specific information we must ask you for, for example your name, your contact details and your payment details. You yourself may decide whether to send us particular requests for your next purchase or to make use of a service. In addition, we also collect data from the computer, phone, tablet or other device you use to access our services. This includes your IP address, the browser you use and your language settings. We may also receive information about you from third parties or collect other information automatically. This is a basic overview of the information we collect, but if you would like to know more, you can find a more detailed version in the next section.

Details of the personal data collected by Mates Piante

Do you need more information? Here is a more detailed description of the data we collect.

Personal data you provide to us

Mates Piante collects and uses the information you have provided to us. When you place an order for a product, we ask you, as basic data, for your name and your e-mail address or telephone number.
If you send us a request via a form, we will collect the data provided in order to respond to your request.
If you wish to ask us for information, you can also contact us via social media, and we will also collect information through these channels.

Even if you do not complete an order, when you visit our website we automatically collect certain information. For example, your IP address, the date and time of access to our service, the hardware, software or browser you use and information about your computer's operating system. We also collect information about your clicks and the pages that have been shown to you. If you use a mobile device, we collect data that identify your device, its settings and the characteristics of the phone.

Personal data we receive from other sources

We rely on external providers to manage payments: these service providers share payment information to help us manage payments and handle your order, so as to guarantee you the best possible experience.

Why does Mates Piante collect and use your personal data?

We do so for a good reason: to help you manage your purchases and to ensure you receive the best possible service. We also use your personal data to contact you and answer your queries. There are other uses as well: if you would like to know more, you can read a more detailed explanation in the following section.

Details of why Mates Piante collects and uses your personal data

The information we collect about you is used for various purposes. This is what your data are used for:

A. Sale of a product: first of all, we use your personal data to complete and manage your purchase, which is the main purpose of our company!

B. Customer service: we provide customer service through our offices. Sharing your relevant data, such as your order details, allows us to be at your disposal when you need us, answering any questions you may have about what you have purchased or about other matters.

C. Invitations to events: if you have requested it, we will inform you of the dates of our events. You can unsubscribe from these communications at any time quickly and easily; you just need to click on the “Unsubscribe” link in every newsletter.

D. Only if expressly accepted: Sending of advertising, promotional offers, information material, e-mails and newsletters.

E. In addition, we will need to manage the communications you send to us, for example in order to answer and handle your requests.

To manage your personal data as described so far, we rely on the following principles:

Performance of the contract: the use of your information is necessary for the performance of the contract with us. For example, if you use our services to order a product, we will use your information to carry out our task and manage the order in accordance with the contract you have with us.

Legitimate interests: we may use your information for administrative or legal purposes or for fraud detection.

As regards purposes A and B, Mates Piante relies, as its legal basis, on the need to process personal data for the performance of the contract, specifically to finalise and administer your order. If the necessary personal data are not provided, BotanicalDryGarden cannot complete the order and cannot provide customer service.

How does Mates Piante share data with third parties?

There are other parties connected with the services offered by Mates Piante, involved in various ways and for different reasons: these include banks, finance companies, accounting firms, couriers or, in some cases, public bodies or other authorities. We do not sell or transfer your personal data. If you would like more details on how the data you have provided to us are used and shared with third parties, you can read a more detailed explanation in the following section.

Details on the sharing of data with third parties

In some cases we will share your personal data with third parties.

• Couriers: in order to send you an item you have purchased, we must transfer your name and address so that the parcel can be delivered to you.
• Payment service providers and other financial institutions: the details of the credit card used to purchase an item will be shared with the payment service provider in order to process the payment.
• Accounting firms: for the recording of invoices as required by law, we will transfer your data, such as first name, surname, address and tax code, to the accountant who handles our bookkeeping.
• Only if expressly accepted, advertising and marketing service providers: Subject to your explicit consent, the data may be shared with agencies and professionals for advertising and marketing activities.
• Competent authorities: we share personal data with law enforcement authorities when required by law or when strictly necessary for the detection or prevention of, or the conduct of legal proceedings in relation to, fraud or criminal offences, or where we are otherwise required to do so by law.

How does Mates Piante handle the personal data of children?

Mates Piante sells its e-commerce products only to persons over the age of 18. We handle information about minors only with the consent of their parents or legal guardian or when the information is provided to us by their parents or legal guardian.

How can you control the personal data you have shared with Mates Piante?

You always have the right to review the personal data we have collected about you. You can request an overview of your personal data by e-mail, writing to us at shop@botanicaldrygarden.com.

More information on the rights you can exercise to control your personal data

You always have the right to review the personal information we have collected about you. You can request an overview of your personal data by e-mail, writing to us at shop@botanicaldrygarden.com. Write “Personal information request” as the subject to speed up the process. You can also contact us if you believe that the personal information we hold about you is incorrect, if you believe that we no longer have the right to use it, or if you have any other questions about how your data are handled or about this Privacy Notice. Send us an e-mail or a letter by ordinary post to the contact details indicated below. Your request will be handled in accordance with the data protection laws in force in Europe. You can delete your personal account at any time by logging in to the botanicaldrygarden.com website and choosing the account removal option.

Who is responsible for managing the personal data collected through the botanicaldrygarden.com website?

Mates Piante Soc. Agr. S. S., with registered office at Strada Prov. 160 Amiatina n° 42 – 58015 Orbetello (GR), Italy, controls the management of the personal data collected through its website.